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AGENDA
09:30 Registration & Coffee
09:55 Welcome and Introduction
Stephen
Way, The CUA
10:00 Mobile Integration
Adrian
Blizzard, O2
A
tour of Voice Capabilities in the area of Mobile Working where access is
required to company resources already established in the fixed world,
including:
Voice Integration
- Mobile
Extension
- International
Mobile Extension
- Value
Added Services
Billing
Integration
- Call
Separation
- Management
Reporting
Data
Integration
- Today's
Climate
- Why
Deploy Wireless Data Solutions?
- Horizontal
Applications
- Vertical
Applications
- Devices
10:45 Voice over IP (VoIP) - From
Here to Eternity
Robin
Hayman, SpliceCom Ltd
This
presentation covers a brief history of Voice over IP, concentrating on
both the technology used and the benefits it brings to business. The
majority of the session is devoted to the emergence of the next wave of
convergence that VoIP is already starting to deliver - that of voice with
IT applications - and the emergence of what Gartner terms 'The Real Time
Enterprise."
11:30 Coffee
11:45 Voice Communications for
Remote Workers
Alex
Waterman, VODAT Ltd
Vodat
deliver IP solutions that can provide office-based and remote working
employees with direct dial extensions, voicemail, email and fast Internet
access over broadband without the need for hefty up-front investment in
PBX systems, purchasing dedicated equipment and re-cabling offices. This
presentation will address the technical background behind these systems,
and look at some implementation experiences using case studies.
12:30 Lunch
13:15
Implementing a Global VPN
Martin
Beckwith-Brown, PricewaterhouseCoopers
PricewaterhousehouseCoopers
are the largest of the big four accounting firms with about 65,000 staff
in EMEA. As a result it has significant infrastructure in place to support
its business. In this session Martin will share with you the trials and
tribulations experienced in the deployment of a complete new network,
migrating from multiple suppliers and technologies, to VPN/MPLS
technology. He will also discuss their use of both private and public VPN
in use from Iceland to Kazakhstan, down to South Africa and most points in
between.
14:00 Modern Call Handling
John
Sandon-Allum, Voice Integrated Products Ltd
In
this presentation, John Sandon-Allum will look at alternatives to the
traditional operator service, using automated assistance, voice
recognition and call routing to enhance the inbound caller experience.
Using automation to handle call routing for remote and 'hot desking' staff
is a key issue, and one that this session will cover.
14:45 Telecomms and the Law
Speaker
TBA
Employment
and personal privacy law is a rapidly changing area at the moment. Changes
in the law that affect employers, and how they handle employee's and
customer's use of voice data and communications will be covered in this
session.
15.15 Close
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