MANAGING IT COSTS

‘Reduce the Budget again this Year…with the same Level of Service?’

Wednesday, 3^rd July 2001, IBM Warwick Map

09.50 Welcome and Introduction
Geoff Petherick: Briefing Chairman

Will include a brief update on software licensing issues especially ADR as a means of resolving disputes.

09.55 Outsourcing – A complete Waste of Time – a Case for the Defence
Geoff Petherick, CNG Development

· Reducing Costs – ALL the overheads they carry

· Better Service – With less managers & the same people?

· Will outsourcing help my career? – The highs & lows

· The Indian connection – Now surely costs will reduce

· In House strengths– Some pointers to bear in mind

Geoff will be providing a tongue in cheek poke at the outsourcing industry. He has both sold facilities management services in the late 70’s when it was very unfashionable, provided consultancy and support to organisations defending against outsourcers and bought outsourced services in his role as International VP of a software vendor. In a career spanning thirty plus years mostly in senior IT management roles he has driven trucks, built exhibition stands and now claims to be a golfer or is it gofer?

10.25 Transformational Outsourcing – making the “Big Change” without the Big Costs
Bob Aylott: Orbys Consulting

· The Transformational Outsourcing principles

· Who carries what risk and gets what reward

· What is the new contracting process that makes transformation work

· Why “transformation is not enough

· What does an excellent 21st century deal deliver and look like

Bob Aylott is a principal consultant with the specialist outsourcing consultancy Orbys Consulting and is also a board member of the National Outsourcing Association. Prior to joining Orbys Bob led the KPMG Outsourcing advisory practice where he pioneered much of the industries thinking on such topics as exit management and the roles and responsibilities of the retained organisation. His success is founded on the firm belief that a good deal is one that is win-win and that any deal has to be able to accommodate major change while tightly stating what is required on a day to day basis. Additionally Bob is a regular speaker on all forms of outsourcing at conferences, is often quoted in the press and has led research studies in improving outsourcing best practice.

11.05 Tea/Coffee

11.30 Think Options - Solutions for True Cost Reduction
Jeff Cattle, Thesaurus Computer Services

· Be flexible, there are many implementation options

· 390 emulation - New Products on the Block

· Putting a Jumbo Jet (mainframe) in an Intel box ?

· Server Consolidation - Serious ROI now

· Linux : are your software and servers costing too much?

Jeff has spent over 20 years in IT, completed the full IT roadmap from Operations Through Technical Management and Professional Services Management to Director of Product Management at Thesaurus. Great journey, learned a lot, nobody told him how many manuals he'd have to read.

12.10 The Outsourced Organisation from an In House Perspective – Warts & All
John Potts, retired IT Director, United Biscuits

· Selecting the right player – heavily dependent on circumstances

· The internal benchmarking process - -establishing where you stand

· Cost efficiency does not necessarily go hand in hand with quality

· The relationship aspect and particularly internal resistance

· Where to for the future?

John was an employee of United Biscuits for the whole of his IT career stating as a Systems Analyst and rising to IT Director a number of years ago. Consistently top of the analysts league for the cost and efficiency of his operation John is well known for his excellent presentations on a wide range of IT topics. He retired in early May this year and is about to take up cycling, walking and golf so it will be interesting to see if he achieved this by the time of the briefing

12.50 Lunch

14.00 “It Takes Two to Tangle” The United Nations’ Observer view of the Client/Provider partnership in practice
Colin Beveridge, Conbrit

· Getting engaged after the wedding – once the honeymoon is over, we have to get to know each other properly and learn how to live together;

· Personal space – why the partners shouldn’t be in each others pockets constantly;

· A good relationship is always based on mutual trust;

· Parting on good terms, can we still be friends? – A tale of two quite different exits.

Colin is a widely experienced interim IT Director and a leading commentator on technology management issues. He has very strong opinions, backed up with genuinely substantive experience. In the past twenty years he has worked with as many blue-chip clients, including half of the FTSE top 10; frequently being involved in managing outsourced service providers. As Chairman of the Commercial Services Board, Colin instigated the Infrastructure Forum’s extremely successful benchmarking services. Colin’s energy is presently being channelled into Conbrit - an initiative to promote collaboration, communication and co-operation within the information technology community.

14.50 Business Process Outsourcing - The next Step Change in Cost Reduction
Dr Nicola Hodson, CSC

· BPO is hailed as the next big wave of change offering the strategic potential to deliver a step change in the corporate cost base

· BPO demands collaboration, the balance of risk and reward and some important trade-offs between what id one in-house and what is done by the service provider

· The business case for BPO

· Beyond traditional outsourcing principles - making BPO work

Dr Nicola Hodson is UK business development director for business process outsourcing with CSC. She has worked with CSC for over two years developing BPO propositions and leading pursuits in a range of corporate functions. Prior to this, Nicola worked with Ernst & Young where she did radical reengineering programmes for energy and utility clients. She has also led several strategy review programmes and a corporate competitive intelligencefunction.
Nicola spends her leisure time herding three large deranged dogs and rides a superbike, trading the boardroom for the biker cafe at weekends.